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Job Post Details

Customer Experience Consultant - job post

Maersk
4.1 out of 5
Panamá, Provincia de Panamá
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Información del empleo

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Tipo de empleo

  • Jornada completa

Ubicación

Panamá, Provincia de Panamá

Descripción completa del empleo

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

The Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities :

  • Act as a primary point of contact for customers, be the customer advocate internally at Maersk

  • Ensure smooth execution of the whole shipment and logistic lifecycle by handling customer’s concerns and requests.

  • Provide and promote solutions and service information to customers.

  • Be good at investigating customer's requirements, recognize opportunities, give product solution proposal that suits the customer and your own organization.

  • Be fully responsible for customer satisfaction, own and manage customer facing activities like telephone calls, mail correspondence, client visits and other digital platforms, e.g., ChatBot, Livechat

  • Willingness to go the extra mile towards the customers & with focus on providing solutions.

  • Identify opportunities to improve customer experience and processes.

  • Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.

  • Work independently and assist the team in realizing goals and standards – share knowledges and best practices.

We are looking for :

  • Bachelor level.

  • Minimum 2-3 years’ relevant customer serving experience.

  • Previous experience in shipping/ logistics is highly preferred.

  • An excellent team player.

  • Able to work under pressure keeping quality in focus.

  • Good Process understanding & digital proficiency

  • Energetic, Well-organized, and Self-Initiated

  • Analytical ability to estimate and solve complex logistical challenges. · Analytical and problem-solving skills

  • Excellent Stakeholder management-, interpersonal-, and communication-skills

  • Strong execution mindset

  • Strong Cost conscious and optimization mindset

  • Fluent in Spanish and English (written and oral)

You have been reading so far, we’re glad to see you are interested. And if you want to use your skills to make a difference, we look forward to hearing from you. Apply now!

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

Notice to Applicants

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit the discrimination of any applicant based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .

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