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Job Post Details

ICT Associate - job post

United Nations Development Programme (UNDP)
4.4 out of 5
Panamá, Provincia de Panamá
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Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.

Tipo de empleo

  • Jornada completa


Panamá, Provincia de Panamá

Descripción completa del empleo

Job Identification
    Panama City, Panama
Posting Date
04/11/2024, 01:34 PM
Apply Before
04/19/2024, 10:59 PM
Job Schedule
Full time
Vacancy Type
Fixed Term
Practice Area
Regional Bureau for Latin America and the Caribbean
Contract Duration
1 Year with Possibility for extension
Education & Work Experience
Bachelor's Degree - 3 year(s) experience OR High School certificate- 6 year(s) experience
Other Criteria
Formal training in IT systems, business software and/or web-based applications. Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset
Required Languages
Fluency in English and Spanish
Vacancy Timeline
3 Weeks
Mobility required/no mobility
no mobility required

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

Job Purpose and Organizational Context

Under the guidance and direct supervision of the ICT Specialist - Regional Hub Panama, the ICT Associate provides ICT services, implements ICT management systems and strategies, and provides daily technical support to users of information management tools and technology infrastructure. The ICT Associate promotes a client-oriented approach.

The ICT Associate works in close collaboration with Programme, Operations and projects teams in the CO, UNDP HQ staff, Regional Information Officer (RIO), and the Regional Bureau Information Manager (RBIM) to resolve complex ICT- related issues.

UNDP adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration.

Duties and Responsibilities

Summary of Key Functions
  • Ensure implementation of ICT strategies and introduction/implementation of new technologies.
  • Ensure effective functioning of the CO hardware and software packages.
  • Assist in providing automation and digitalization support for both CO Operations and Programmes.
  • Ensure efficient network administration.
  • Ensure facilitation of knowledge building and knowledge sharing in the CO.

1. Ensure implementation of ICT strategies and introduction/implementation of new technologies

  • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment.
  • Participate in development and implementation of Standard Operating Procedures in ICT services.
  • Conduct market research and analysis and provide support in introducing new technology for CO system updating and improvement.
  • Provide advice on and assistance in procurement of new ICT equipment for the CO and projects; and provide technical specifications and information on best options in both local and international markets. Review quotations and bids.
  • Participate in development and implementation of ICT annual plan. Maintain the measures in place for business continuity and disaster recovery processes and procedures.
  • Provide support to use of ERP functionality for improved business results and improved client services.
  • Provide ICT support for key events.

2. Ensure effective functioning of the CO hardware and software packages

  • Support effective functioning (installation, operation, and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
  • Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.

3. Assist in providing automation and digitalization support for both CO Operations and Programmes

  • Install commercial and in-house developed software and related upgrades.
  • Support development of new automation tools using UNDP corporately developed platforms.
  • Participate in developing Terms of Reference (TOR) for software products and provide monitoring and evaluation support to Programme teams during the development life cycle.
  • Support provision of in-house development of tools for programme and operations when needed.
  • Assist in identifying opportunities and ways of converting business processes into web- based systems to address the issues of efficiency (e.g., office management system, donor profile software, knowledge management systems).

4. Ensure efficient network administration

  • Monitor the network connection on a daily basis to ensure a stable and responsive network environment.
  • Ensure UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of attacks.
  • Implement cloud-based backup and restoration procedures for local drives. Install anti-virus programs on a timely basis.
  • Respond to user needs and questions regarding network access.
  • Maintain up-to-date parameters of information for the network clients and electronic mail.
  • Trouble-shoot and monitor network problems.
  • Maintain an up-to-date inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams.

5. Ensure facilitation of knowledge building and knowledge sharing in the CO

  • Identify and promote different systems and applications for optimal content management, knowledge management and sharing, and information provision.
  • Participate in the organization of training for the CO staff on ICT issues.
  • Synthesize lessons learned and best practices in ICT.
  • Provide sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Supervisory/Managerial Responsibilities: None


Expected Demonstration of Competencies


Achieve Results

LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously

LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility

LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner

LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion

LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area

Business Management
Results-based Management
Ability to manage programmes and projects with a focus on improved performance and demonstrable results.

Business Management
Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients' immediate requests, Ability to anticipate client's upcoming needs and concerns.

Business Management
Working with Evidence and Data

Ability to inspect, cleanse, transform and model data with the goal of

discovering useful information, informing conclusions, and supporting


Business Management
Digital Awareness and Literacy

Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact

and empowering others to use them as needed.

Information Management and Technology

IT Customer


Ability to support customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Information Management and Technology
Network, Communication, and Infrastructure Management

Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

Information Management and Technology
User Experience and Business Analyst

Capacity to translate efficiently user needs into IT requirements around human-centered design.

Required Skills and Experience

  • Secondary education is required with formal training in IT systems, business software and/or web-based applications. Certifications in CCNA, MSCA, MSCE, and/or MCP are an asset.
  • A university degree in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.


  • Minimum of 6 years (with high school diploma) or 3 years (with bachelor’s degree) of relevant working experience in network administration and operations, web design, providing technical support for hardware/software or Cloud ERP environments, working with telecommunications facilities; and applying knowledge of database applications, web-based management systems and cloud infrastructure solutions.
  • Experience working with user-centered designs and conducting user research and testing is required.
Language Requirements
  • Fluency in English and Spanish is required
Additional information
  • Please note that applications received after the deadline will not be considered.
  • Only short-listed qualified candidates will receive an acknowledgement.
  • Please note that continuance of appointment beyond the initial 12 months is contingent upon the successful completion of a probationary period.
Important information for US Permanent Residents ('Green Card' holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.


UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

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