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Job Summary:

Essential Functions:

• Customer support for all white glove clients
• Creating and repurposing content for Amazon Posts and scheduling posts for our clients
• Assisting Analytics in reports and data downloads
• This role also requires strong time management, excellent planning skills, and the ability to work with others to achieve a common goal.
• Awesome communication and research skills
• Impeccable writing skills
• An attitude of learning and a sense of humor
• Discerning judgment, willing to stand up for best use of the company's time and financial resources.
• Well-developed interpersonal skills and the ability to get along with diverse personalities.
• Energetic, results-driven and is more of a finisher than a starter.
• Wrike, Teamwork Desk, Slack, Microsoft Office, Google Workspace and Google Apps experience, Amazon Seller Central, and a love for technology and efficiency in general
• Contribute strategically in virtual staff huddles and monthly All Hands meetings

Success Metrics:

• Successful cross-collaboration with team members to achieve Centers of Excellence annual commitments
• Maintain excellent customer satisfaction across all clients with their needs
• Effortless collaboration with all Color More Lines team members
• This role will work very closely with fast-moving entrepreneurs who expect their team to be at the top of their game. Must be willing to work flexible hours, handle fires, and learn new technologies/marketing techniques when required for growth, all within a wrapper of high ethics and responsibility

Qualification Requirements:

• Proficiency and knowledge of Teamwork Desk, Zen Desk, or other similar software
• Comfortable with online collaboration tools such as Slack and Google Workspace (Google Docs, Sheets, Slides) as well as project management tools like Wrike
• Competent with Amazon Seller Central and knowledge of Amazon TOS
• Hands-on individual, self-starter, ability to deal with ambiguity in new situations and drive for results with a positive attitude in the face of challenges
• Can operate with a high degree of independence within agreed policies, targets, and budgets
• Ability to work collaboratively with colleagues to create a results driven, team oriented environment
• Enjoy working in a fast-paced, team environment and being part of a fast growing company
• Must be proficient in English and Spanish with excellent English and Spanish communication skills, both verbally and in writing
• We are looking for someone that can work with us long term and get to know our clients in depth and provide creative solutions
• Someone with experience in the ecommerce / Amazon platform preferred
• Excellent English communication skills, both verbally and in writing. Bilingual in Spanish is a bonus
• Extremely effective public speaking skills and presence, with the ability to shape stories for clients
• Can operate with a high degree of independence within agreed policies, targets and budgets.
• This position is remote.