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Job Post Details

Customer Experience Consultant - job post

Maersk
4.1 out of 5
Panamá, Provincia de Panamá
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Información del empleo

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Tipo de empleo

  • Jornada completa

Ubicación

Panamá, Provincia de Panamá

Descripción completa del empleo

We Offer
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives.
Our competitive compensation and benefits package for full-time employees and our continuous search for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
Key Responsibilities
Customer service processes
  • Deliver customer experience as outlined by CENCS.
  • Read and reply to correspondence within SLAs as defined for the specific communication channel.
  • Phone call / Chat attendance (Where applicable).
  • Assist customers with their issues keeping close communication with our co-workers locally in order to ensure prompt exception handling.
  • Live Company values.
  • Attend to export- or import-specific processes as assigned in the team, namely:
  • Import-specific processes
  • Complete import process, complying with SLAs and global process design.
  • Execute pre-arrival and import manifest process.
  • Facilitate completion of documentation process, closing of open export tasks.
  • Handle dangerous goods and reefer cargo import shipments as per manuals,
  • guidelines and policies.
  • Work in close coordination with local country CSAs on needed follow up ensure smooth delivery of cargo to the customer as per agreed contract terms.
Export-specific processes
  • Complete exception management throughout the booking lifecycle, complying with SLAs and global process design.
  • Handle dangerous goods and reefer cargo shipments as per manuals, guidelines and policies.
Who we are looking for
  • University graduate (Licenciatura) or bearing similar professional qualification in the same or related field.
  • Spanish speaker. English proficiency – 80% fluency both oral and written.
  • Ability to perform processes as per pre-identified design.
  • Ability to work under pressure, with sense of urgency.
Time Management skills
  • Knowledge of global CS systems.
  • Strong communication skills.
  • Strong customer knowledge.
  • Strong Service mindset.
  • Go-getter, proactive.
  • Detail oriented.
  • Result oriented.
  • Team player.
Nice to have
  • Experience in handling Customer Service export transactions / processes and dealing with direct customers / forwarders / brokers.
  • Market and product knowledge.

#LI-SL1
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
accommodationrequests@maersk.com
.
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