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Empleos de customer success manager en Panamá

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33 empleos

Job Post Details

Client Growth Manager - job post

Aleph Holding
Panamá, Provincia de Panamá
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Información del empleo

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Tipo de empleo

  • Jornada completa

Ubicación

Panamá, Provincia de Panamá

Descripción completa del empleo

Are you ready to join our digital revolution journey?

Aleph
represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these long-lasting partnerships, Aleph creates the opportunity for all people and businesses to advertise at a local and global level without limits.

As a Client Growth Manager you will manage the company’s most sophisticated clients: digital natives, ecommerce, fintech, food delivery, transportation and more. You will be a consultative salesperson, who can understand the client’s business, translate their strategic objectives into KPIs and optimize digital marketing campaigns in our platforms, to reach the client’s goals. You will foster long term relationships with clients, who should see you as a trusted advisor and part of their team.

Main Responsibilities:
  • As part of a sales team, you will have a quarterly revenue quota: the way to achieve that is to make sure your clients reach their goals consistently, by ensuring their campaigns are successful.
  • Provide excellent client service in each stage of the sales process: campaign set-up, optimization, troubleshooting, analysis, reporting results and proposing improvements.
  • Set up and optimize performance campaigns in our platforms and/ or help our clients with the set-up.
  • Acquire a thorough understanding of key customer needs and requirements, develop trust relationships and pitch new solutions or improvements.
  • Serve as the link of communication between key customers and internal teams.
  • Solve any issues faced by clients.
  • Play an integral part in generating new sales that will turn into long-lasting relationships.
  • Prepare regular reports of progress and forecasts to internal and external stakeholders

Skills and Experience Required:

  • Experience: 2+ years in some of the following roles or similar ones:
  • Key account manager in a leading performance marketing agency.
  • Account manager in any major advertising platform (Google, Facebook, etc.).
  • Performance specialist or similar in a marketing team.
  • Customer success manager in marketing technology company.

  • Deep knowledge of digital marketing:
  • Experience running performance campaigns (ROAS, CPA, CPL, etc.).
  • Attribution models and experiments design.
  • Tracking (pixels, MMPs, SDKs).

  • Personal skills:
  • Strong communication and interpersonal skills, with the ability to build relationships with professionals of all organizational levels.
  • Problem-solving and learner mindset.
  • Strong analytical skills and attention to detail.

  • Languages:
  • English (required)

  • Tools
  • Required: Excel, Google Sheets, PowerPoint.
  • Desirable: Google Analytics, Google Tag Manager, MMPs (AppsFlyer, Adjust, etc.)

Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.

We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.

“Share our similarities, celebrate our differences.” – M. Scott Peck
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