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Empleos de call center representative en Panamá

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5 empleos

Job Post Details

Customer Service Specialist - Spanish Bilingual - job post

Yomali
Panamá, Provincia de Panamá

Información del empleo

Así es como las especificaciones del empleo se alinean con tu perfil.

Tipo de empleo

  • Jornada completa

Ubicación

Panamá, Provincia de Panamá

Descripción completa del empleo

Main Responsibilities

You are the front line representative for our customers. The first impression and world-class service you provide will determine the customer’s happiness.

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Knowing our products inside and out in order to assist all customers.
  • Responding promptly to customer inquiries.
  • Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Contributing to team effort by accomplishing related results as needed.
  • Exceed expectations

Required Qualifications:

  • At least 2 years of call center experience
  • Must be able to speak Spanish and English fluently
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multitask, organize, and prioritize work
  • Good data entry and typing skills
  • Excellent interpersonal skills
  • Warm professionalism
  • Self-starter and motivated
  • Problem analysis and problem solving
  • Stress tolerance and resilience

KPI

  • Attendance
  • Productivity
  • AHT
  • Quality
  • Proficiency
  • Abandonment Rate

Job Type: Full-time

Pay: B/.1,199.41 per month

Experience:

  • Customer Service Representative: 2 years (Preferred)

Language:

  • Spanish (Required)
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