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Job Post Details

Technical Service Coordinator - job post

Mackay Marine
Panamá, Provincia de Panamá

Información del empleo

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Tipo de empleo

  • Jornada completa

Ubicación

Panamá, Provincia de Panamá

Descripción completa del empleo

Mackay Marine is a global marine electronics service company with more than 450 employees across 45 service depots in seventeen (17) countries including the Americas, Asia, Africa, and Europe. For over fifty (50) years Mackay has sold, installed, and service marine navigation and communication electronic equipment onboard commercial and naval ships.

Mackay is currently seeking an experienced Technical Service Coordinator who is proficient in English, and with the skills and qualifications outlined below to join our Panama location. TJD

Technical Service Coordinator Job Overview:

The Technical Service Coordinator (TSC) is responsible is responsible for promptly handling service inquiries by made by phone, email, or fax and provides the best customer service possible. The TSC will provide technical assistance, enter service orders into our computer database, lay out the job board, and assist the Service Supervisor in dispatching Marine Service Engineers with the knowledge of services required as well as the equipment and parts needed to repair marine electronic equipment on-board vessels. If needed, the Technical Service Coordinator will work collaboratively with the Service Supervisor and/or Marine Service Engineer(s) in diagnosing equipment problems to determine what parts need to be ordered. The TSC communicates with all key parties throughout the service experience and diligently helps to resolve any disputes.

Technical Service Coordinator Responsibilities:

  • Answers the telephone, emails, faxes, and promptly responds to service requests and related matters accordingly.
  • Assist Service Supervisor with quotes and final invoicing.
  • Generates service call IDs in company database.
  • Coordinates service and posts jobs on the service board
  • Tracks the movement of vessels
  • Calls Agents to check on vessel movements
  • Sends completion reports to customers
  • Interfaces with the Parts Department
  • Enter jobs into the company database

Technical Service Coordinator Qualifications:

  • Associate degree in electronics or communications preferred or equivalent training and experience.
  • 3+ Years of Service Coordination experience in the maritime sector coupled with the technical aspects and knowledge of servicing marine electronics.
  • Familiarity with marine electronic equipment manufacturers and their current models of equipment is required.
  • Exceptional client service mentality.
  • Excellent written and verbal communication skills in English.
  • Proficient in Microsoft Outlook, Excel, and Word

Mackay offers competitive salaries and benefits including paid vacation, employer paid health insurance, and retirement savings plan with employer contribution.

Mackay is an equal employment opportunity employer, a veterans-friendly organization, and veterans with the above qualifications are encouraged to apply.

Candidates must be legally authorized to work in Panama without sponsorship and pass a thorough background check.'
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Work Remotely

  • No

Job Type: Full-time

Pay: From B/.13.00 per hour

Expected hours: No less than 40 per week

Education:

  • High school or equivalent (Required)

Experience:

  • technical service coordination: 3 years (Preferred)
  • marine electronics: 1 year (Required)

Language:

  • English fluently (Required)
  • Spanish fluently (Required)

Ability to Commute:

  • Panamá, Provincia de Panamá (Required)

Application Deadline: 25/11/2021

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